We understand that plans can change, and you may need to change the date of your onsite video production. Below, you’ll find everything you need to know about rescheduling or canceling your production, as well as potential fees and payment details.
How to Make Changes to My Onsite Production Date(s)
If you need to update your onsite video production date (either to postpone or cancel), please reach out directly to [email protected]. For quicker resolution, please use the Live Chat on any page of your MarketScale Portal, and ask for human support. Your dedicated MarketScale Strategist can also help you.
Pro tip: Get in touch with us early - the earlier the better, we will have more flexibility to accommodate you.
Fees for Rescheduling or Cancellation
The following schedule of fees may apply when rescheduling / cancelling your onsite video production:
Within 10 days of the production date: 15% of the production cost
Within 4 days of the production date: 20% of the production cost
Within 24 hours of the production date: 25% of the production cost
Note: If your onsite production is part of an overall MarketScale subscription, we use our fixed rate to add an additional production to calculate these percentage-based fees.
Why Fees?
Planning an onsite video production requires significant coordination and resources. When you cancel or reschedule last-minute, it can lead to additional costs for rebooking crew, equipment, and logistics. These partial fees help us offset those expenses and remain flexible in rescheduling your production.
How We Process Your Payment
Applicable fees are a percentage of the total cost of the onsite production. If you already have a credit card saved with us, fees will be charged directly to that card. Otherwise, an invoice will be sent to your Accounts Payable contact of record.
Questions?
If you have any additional questions or concerns about postponing, canceling, or any associated fees, please reach out to our support team or your MarketScale Strategist. We’re here to help and will work with you to find the best solution for your production needs.