Plans shift—no sweat. If you need to move or cancel your on-site shoot, here's the simple playbook:
How to Reschedule or Cancel
Message us in this chat and ask for a team member.
Or reach out directly to your MarketScale lead.
Pro tip: tell us early—the sooner you wave the flag, the easier it is to shuffle crews without penalties.
The Fee Gauntlet (a.k.a. How to Avoid Paying Anything)
Notice Period | Fee We'd Rather Not Charge |
10–4 days out | 15 % of shoot cost |
4–1 days out | 20 % of shoot cost |
< 24 hours | 25 % of shoot cost |
*Fees are pegged to the flat rate we use when adding an extra shoot under your subscription.
Why Fees Exist (Spoiler: They Stink)
Last-minute shuffles mean we still pay crews, gear rentals, and travel. These partial fees keep the lights on while we re-book your day. Give us time, and we'll gladly skip the surcharge.
How We Collect
Saved card on file? We'll bill it automatically. No card? We'll email Accounts Payable an invoice—simple, transparent, no surprises.
Questions?
Reach out to your Strategist or message us here anytime. We'll bend over backward to keep your shoot on track—and keep those annoying fees at zero.