Why: Better-trained users means fewer support issues and happier customers (or employees).
Who:
Internal Trainers or Learning & Development
Subject Matter Experts (SMEs) within the company
Experienced Customers (peer training)
How (Studio Features):
Recorded Conversation Room: Roundtable demos with trainer + user + developer.
Media Requests: Collect short “micro-lesson” videos from SMEs.
Creative Ideas:
Turn your training series into a gamified “level up” path, awarding badges for completed videos.
Create an interactive “choose-your-own-adventure” playlist, letting trainees pick modules in Studio.
Feature a “Top Learner of the Month” with a Q&A about how they mastered the product.
Success Metrics:
Training completion rates, user satisfaction, reduced help tickets.
Product Training / Online Education
Updated over 5 months ago