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How Can I Troubleshoot Login Issues in MarketScale?

Having trouble logging into MarketScale? Most login issues can be resolved with the steps below, including password issues, browser conflicts, verification errors, and email sign-in problems.


Quickest Fix: Use Email Sign-In Code

If your password isn’t working, your Microsoft login fails, or you’re stuck in a login loop:

  1. Go to:
    studio.marketscale.com/login

  2. Enter your email address

  3. Click Continue

  4. Select Email sign-in code

  5. Check your inbox and enter the code

This is the fastest way to regain access.


Didn’t Receive the Code?

Check:

  • Spam / junk folder

  • Correct email address

  • Wait a few minutes and request a fresh code

If no code arrives, you may not have an account yet. Contact your MarketScale admin or coach.


Browser Troubleshooting

If login still fails:

Try:

  • Refreshing the page

  • Restarting your browser

  • Restarting your computer

  • Using incognito/private mode

  • Trying another browser

  • Clearing cache + cookies


“You Are Not Human” / Cloudflare Errors

If MarketScale says you’re not human:

Try:

  • Disable VPN

  • Disable proxy

  • Turn off ad blockers/privacy extensions

  • Sync system clock

  • Use incognito mode


Corporate Network Issues

If you’re on a company network:

Your firewall may block authentication.

Contact IT and ask them to allow MarketScale authentication traffic.


Mobile Login Issues

If login fails on mobile:

  • Try Chrome

  • Refresh the page

  • Retry using email sign-in code


Still Stuck?

Contact support or your MarketScale lead with:

  • screenshot

  • exact error

  • browser/device

  • what you've already tried

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