Troubleshooting & FAQs
Find a video, fix an upload or recording error, or look up a quick answer.
12 articles
How to check the status of media in MarketScale?With MarketScale's Filter options, you can easily check the status of your media, whether it's available for editing, in progress, or completed. Follow these three steps to refine your dashboard…
How to Ship UGC in Highly Regulated Industries Without Getting Stuck in ReviewA practical guide (using healthcare/medtech as the case study) for building Green/Gray/Red lanes, claims guardrails, and faster approval workflows, so decentralized creator content can ship safely and consistently.
How to Fix Low-Energy On-Camera Delivery in 60 SecondsPosture. Breath. Hook. Smile. Three takes max. A 60-second reset to turn low-energy video into confident, watchable UGC.
Troubleshooting Audio Playback on MarketScaleEasy guide for fixing silent audio for videos in MarketScale. Covers quick checks, browser issues, and file-specific problems so you can spot what’s wrong fast and know when to send…
Videos from my phone's photo library don't appear after I select themIf videos from your phone's photo library don't appear after selection, it's usually a browser permission issue. Here's how to fix it.
Advanced Troubleshooting: Camera & Switcher SetupsTroubleshoot DSLR, ATEM, and capture card connection issues. Covers browser handshakes, resolution mismatches, background app conflicts, and cabling. Use this 5-step checklist to fix your setup and get your pro…
Fix Your Framing for Webcam Content!Stop the up-the-nose shots. Learn quick fixes for clean, centered, confident webcam framing that instantly upgrades your on-camera presence.
Want Better Audio? Fix Your Mic Placement!Bad audio kills good content. Fix it fast, move your mic closer and boost your voice clarity instantly, no gear upgrade needed.
Troubleshooting "CSRF Token Mismatch" ErrorSeeing a "CSRF Token mismatch" error? It's just your browser and our server getting briefly out of sync. Here’s how to fix it, fast.
Why is my video buffering or stopping during playback?If a video keeps pausing, stuttering, or buffering while you're watching it in MarketScale, here's how to diagnose and fix it fast.
Basic browser troubleshooting: refresh, incognito, and switching browsersThree quick browser steps that fix most "buttons not responding" or "page not loading" issues in MarketScale: refresh, incognito, switch browsers.
Troubleshooting Email Delivery from MarketScaleNot getting a MarketScale email? Find out why and fix it fast. Two paths: one for invitations and password resets, one for notification emails.