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12 articles
- Fix Your Framing for Webcam Content!Stop the up-the-nose shots. Learn quick fixes for clean, centered, confident webcam framing that instantly upgrades your on-camera presence.
- Want Better Audio? Fix Your Mic Placement!Bad audio kills good content. Fix it fast, move your mic closer and boost your voice clarity instantly, no gear upgrade needed.
- Troubleshooting "CSRF Token Mismatch" ErrorSeeing a "CSRF Token mismatch" error? It's just your browser and our server getting briefly out of sync. Here’s how to fix it, fast.
- Why is my video buffering or stopping during playback?If a video keeps pausing, stuttering, or buffering while you're watching it in MarketScale, here's how to diagnose and fix it fast.
- Basic browser troubleshooting: refresh, incognito, and switching browsersThree quick browser steps that fix most "buttons not responding" or "page not loading" issues in MarketScale: refresh, incognito, switch browsers.
- What do I do if I get error notifications when I try to submit editing instructions (404 error or similar)Troubleshooting steps for 404 errors (or similar) when submitting editing instructions in MarketScale.
- Troubleshooting Email Delivery from MarketScaleNot getting a MarketScale email? Find out why and fix it fast. Two paths: one for invitations and password resets, one for notification emails.
- How to fix missing email notifications in MarketScaleHow to fix missing MarketScale email notifications. Go to your profile picture (top right), Edit Profile, then Notification Center, and check every box: channel updates, media requests, content ready for…
- How to use the AI chatbot for instant self-service supportHow to get instant answers from the MarketScale support chatbot. Click the circular icon on any page, type your question, get step-by-step help, and escalate to a live agent or…
- Why can't a Member comment on or interact with a coaching video?If a Member can't comment on or interact with a coaching video, work through these steps:1. View Only mode hides all interaction options, including commenting and the "Got It" button.2.…
- Coaching Videos vs. Standard Media: Interaction DifferencesExplains how coaching video interactions (Got It, commenting, access) differ from standard media sharing in MarketScale.
- How does the "Got It" button work on coaching videos?Explains who sees the "Got It" button on coaching videos, when it appears, and what controls its visibility.