If a Member can't comment on or interact with a coaching video, work through these steps:1. Were they logged in? View Only mode hides all interaction options, including commenting and the "Got It" button.2. How was the link shared? Links shared via the Share button allow View Only access with the option to log in and interact. Links copied directly from the browser address bar enforce a full login gate upfront. Always use the Share button when sharing coaching content.3. Are they a Member or VIP Guest? VIP Guests cannot access coaching content even when logged in. Check the User Type field in their profile, not their business title. A title like "VIP - Growth" is a job title, not a platform role.4. Keep in mind that View Only mode currently shows no visual cue that logging in enables interaction. When sharing coaching videos, tell viewers in your message that they'll need to log in to comment or click "Got It."5. If the viewer is confirmed as a logged-in Member and still can't interact, try refreshing the page and logging out then back in. If the issue persists, reach out to your MarketScale lead.
Why can't a Member comment on or interact with a coaching video?
If a Member can't comment on or interact with a coaching video, work through these steps:1. View Only mode hides all interaction options, including commenting and the "Got It" button.2. Always use the Share button when sharing coaching content.3.