MarketScale sends notifications to keep you updated on activity across your content, edits, requests, and collaboration workflows. If you're not receiving notifications, receiving too many, or want to adjust your preferences, this guide walks you through the most common fixes and settings.
Types of Notifications in MarketScale
Depending on your role and activity, you may receive notifications for things like:
Videos marked Edited and ready for review
Comments or collaboration activity
Request responses
Coaching content updates
Mentions and tags
Platform alerts and workflow updates
Notifications may appear:
By email
Inside Studio
How to Manage Your Notification Preferences
You can customize which notifications you receive from MarketScale.
To update your notification settings:
Click on your profile icon
Go to Edit Profile
Open the Notification Center
Enable or disable the notifications you’d like to receive
This allows you to control which updates are sent to your email or shown inside the platform.
Not Receiving Notifications?
If notifications have stopped arriving, try the following troubleshooting steps:
Check Your Spam or Junk Folder
Search for recent emails from MarketScale
Mark them as Not Spam if needed
Whitelist MarketScale Emails
Your organization or email provider may be blocking automated notifications.
Add MarketScale email addresses to your:
Safe senders list
Allowed domains list
Email whitelist
This helps ensure notifications are delivered correctly.
Confirm You’re Logged Into the Correct Account
If you belong to multiple organizations or channels, make sure you’re logged into the account connected to the notifications you’re expecting.
Check Browser or Cache Issues
If in-platform notifications appear missing:
Refresh the page
Clear browser cache
Try another browser or an incognito/private window
Who Receives Edit Notifications?
When an important action is taken on an edit, notifications are sent to:
The person who submitted the edit request
Admins within the organization
Anyone added as a collaborator on the edit
Folders do not have separate notification settings.
Why Am I Receiving Notifications for Something I Didn’t Request?
This usually means:
You’re an Admin in the organization, or
You were added as a collaborator on the request
This is expected behavior and does not mean there is a system issue.
Coaching Feed Notifications
Videos uploaded by the MarketScale team into the Coaching feed do not require approval and should appear automatically.
If you receive a coaching notification but don’t see the video:
Confirm you’re in the correct channel
Refresh the page
Clear browser cache
Try another browser or private window
Need Help?
If notifications still aren’t working correctly after these steps, contact your MarketScale admin or support team and include:
What type of notification is missing
Whether the issue is email or in-platform
Any screenshots or error messages
This helps us troubleshoot more quickly.