Did you just get an invite to join MarketScale as a new user? MarketScale is your new central nervous system for user-generated content. Whether you're filming your own selfies or curating media from your crowd, or whether you're joining on behalf of a marketing team or you're joining as a third-party expert for your industry, MarketScale will help you streamline media creation and UGC collaboration for your brand, team, and personal goals.
Here's how you get started with accepting your invite, building your profile, and logging in!
Accepting Your Invite & Activating Your Account
To activate your MarketScale Profile, follow these easy steps:
First, check your email. Navigate to the inbox of the email account you were invited with. Locate the invitation and click on “Claim Your Invite”.
You’ll be redirected to a simple account creation form. Enter your first name, last name, title, department, and create a secure password. Your email address will be your username.
Hit submit—and you’re in!
NOTE: If you don’t see the invite in your inbox, make sure to check your spam or junk folder.
What if You Already Have an Account?
Sometimes clicking your invite might send you straight to the login screen instead of the setup page. That just means you already have an active MarketScale account—maybe from a past project or another Channel.
Enter your email and password to log in.
Forgot your password? No problem—you can request a reset or select “Send me a sign-in code.”
If you choose the sign-in code option, you’ll receive an email with a code you can copy and paste to log in instantly.
Guest Pass vs. Standard User
Once you’re in, what you see depends on the type of account you were given:
Standard User → You’ll see a full home feed with media and activity from your Channel.
VIP Guest Pass User → You’ll only see your own media and the requests you’ve been invited to contribute to.
Not sure which one you are? Learn more about our user types here. But don’t worry—you can still create and collaborate no matter your user type.
Next step: make your profile yours.
Click your profile picture in the top right corner.
Select Edit Profile.
Add details like your department, a short “About Me,” and upload a profile picture.
Click Update when finished.
Your profile picture and details are visible in some public-facing features, so having it filled out makes collaboration smoother.
Setting Notifications
While you’re here, head to your notification center. You can choose which emails you receive from MarketScale—like activity updates, mentions, or approvals. A couple are locked in by default (media requests and content marked for your approval) since they’re essential to using the platform.
Still Having Trouble?
If you’re not receiving invite emails or you can’t get into your account, reach out to [email protected]. The team can troubleshoot with you, reset your password, or send a new invite. No matter what, you’ll be able to get into your account.
✅ And that’s it—you now have a MarketScale profile, a customized account, and the notifications you need to start creating UGC.