Use this guide when a MarketScale Request asks you for a video. Recording is only part of the job: after you record, finish the remaining questions and choose Send your response. A recording alone is not a submitted contribution.
Before you start
Have the Request link, a stable connection, and a working camera and microphone. Close other apps that might be using your camera.
Record your video
Open the Request link you received. If an introduction appears, choose the start action shown.
On the question that asks for video, choose Record a video.
If your browser asks, choose Allow so MarketScale can use your camera and microphone. You may not see this prompt if you've allowed it before. Check the preview and that the right camera and microphone are selected.
Choose Start and answer the actual question. For example, demonstrate one installation check and explain the mistake it prevents.
When you're finished, choose Stop (not just pause), review the recording, and accept it with the recorder's completion control. To try again, delete it and re-record.
Keep the page open while Uploading… or Processing video… is shown, until your recording appears under the question.
Tip: there's no such thing as a mess-up. Just keep going; editors can trim anything unwanted later.
Send your response
Answer any remaining required questions, confirm Responding as or enter your guest details, then choose Send your response. Wait for Response sent before you close the page. The full walkthrough is in How to Respond to a Request on MarketScale.
If something doesn't work
Camera or microphone blocked: allow the site in your browser's permissions, select the right device, and check whether another app is using it.
The recording couldn't be saved: keep the tab open and use the retry offered. Don't refresh the page with an unsaved recording on it.
Submission is unconfirmed: keep your answers and use the retry shown. Ask the Request owner to check before you send a duplicate.