If you cannot request a revision, the button is either missing entirely or greyed out — and those two symptoms have different causes. Work through the section that matches what you see.
When “Request Revision” is missing
If the button is gone entirely, your video has almost certainly reached Completed. When an edit is marked Completed, the revision window closes and the Request Revision option no longer appears. At that stage the media is finalized.
You can still get the changes you want by starting a new edit from the finished video:
Open the folder that holds your finished video. If it is not in a folder yet, add it to any folder and click in to locate it.
Under Project Deliverables, use the checkbox to select the card badged Completed.
Click Create Media Studio in the action bar at the bottom of the screen, then enter a name.
Add your editing instructions in the new Media Studio.
Click Request Edit Now and follow the steps to submit.
Your editor picks up from where the last version left off, so you are not redoing your edits — you are placing a new order. Your original stays intact. See How to Submit an Edit Request for a Completed Video for what carries over.
When “Request Revision” is greyed out
A greyed-out button usually points to the version you are viewing or the current status of your media. Check these three things.
1. You are not on the latest version. Media Studio keeps multiple versions of your video, shown in the version ribbon above the player. You can only request revisions on the most recent version. If you are viewing an earlier one, the option stays greyed out — select the latest version at the far left to continue.
2. The video is still In Editing. The version ribbon also shows status. In Editing means the video is with the editing team right now, so the option is greyed out because work is already underway. Edited means the video is ready for review and can be sent back for revisions.
While a video is In Editing you can still:
Leave timestamped comments in Media Studio.
Reach out to your coach or support if the changes are urgent, so your feedback reaches the editor mid-edit.
3. The version is still processing. If a version is loading, generating a score, or showing a spinner, it is not ready for review yet. The option stays greyed out until processing finishes.
Quick checklist
If you cannot request a revision, run through these:
Confirm you are viewing the latest version.
Check the status reads Edited, not In Editing or Completed.
Refresh the page, then open Media Studio again.
If you still cannot proceed, reach out to your MarketScale lead, or start a chat with us and include the video's URL — that URL is the fastest way for us to see exactly what you are seeing.
How will I know when my edit is ready?
When your edit is complete and ready for review:
You receive an email notification or platform alert.
The updated version appears in Media Studio.
The Request Revision option becomes available again.
Admins and the user who submitted the request receive these notifications automatically.
Pro tip. Review your video carefully and include every requested change in a single revision request. Bundling your notes reduces back-and-forth and keeps your project moving.
How to Request a Revision in MarketScale — the normal revision flow
How to Submit an Edit Request for a Completed Video — when the video is already Complete
Why don't I see the "Request Edit Now" button on my video? — a related button-missing case