Your video is marked Complete and you still want changes. You can get those changes — you just place a new order instead of editing the finished one. This article explains why videos complete, how to start the new edit, and what carries over so you are not redoing your work.
Why is my video marked Complete?
Completing a video signals that the edit is done, no further revisions are expected, and the video is ready to publish or distribute. It also keeps your feed clean and unlocks Saved Orders for reuse.
A video completes in one of two ways:
You mark it yourself. Click Mark Complete in Media Studio to finalize the project on your terms. See How to Mark Your Media as Completed in MarketScale.
It completes automatically. If no revision request arrives within the review window, MarketScale completes the video to keep your queue moving.
The automatic window depends on your plan:
Basic plans: 24 hours after the latest version is delivered.
Scale, Business, and Enterprise plans: 72 hours after the latest version is delivered.
That window runs on the clock, not on business days, so a video delivered Friday can complete over the weekend. If you know you need more review time, request your revision before the window closes. A comment on its own will not hold the window open.
Can I get more edits on a completed video?
Yes — by starting a new edit from the finished video. A completed video is locked, so revision requests no longer apply to it. Instead, you select that finished video in its folder and create a new Media Studio from it, which gives you a fresh order while the original stays exactly as it is.
Here is the full flow:
Open the folder that holds your finished video. If the video is not in a folder yet, add it to any folder and click in to locate it.
Use the checkbox to select the card badged Completed.
Click Create Media Studio and enter a name.
You land in your new Media Studio, already holding the video you selected. Add your editing instructions there.
Click Request Edit Now and follow the steps to submit.
Your original stays intact, and you can build as many versions as you need. For the fuller walkthrough, see How to Create a New Project from a Folder.
Do I have to redo my edits?
No. Creating a new Media Studio from your finished video duplicates that video rather than starting over. Your editor picks up from where the last version left off, with the full history of that project. You are placing a new order, not rebuilding the work.
Two things carry over, and they work independently:
The project history carries over automatically. Because you built the new Media Studio from the finished video, your editor can see and access everything that produced it. Nothing extra is required from you.
Your instructions carry over if you saved them. Apply a Saved Order and you skip re-entering the brief — the same steak, rice, and salsa without clicking through all seventeen choices again. See How to Use a Saved Order for Your Media in MarketScale and Saved Orders 101: what they are and how to scale edits with them.
You do not need a Saved Order for the history to carry over. A Saved Order only saves you from retyping the brief.
Select your finished video, not the original upload
This is the one thing worth double-checking. The history only carries over when you build from the finished video.
Grab the right card. In your folder's Project Deliverables, select the card badged Completed — not the original raw upload you recorded or uploaded at the start. Building from raw content starts a genuinely new edit with no history behind it.
If you are not sure which card is which, the badge is the tell: Completed is the finished video, Available for Editing has not been through editing yet.
What to do next
Start from your folder, select your finished video, and click Create Media Studio. If you make alternate versions often, save your order first so every future version starts from your brief instead of a blank form.
How to Create a New Project from a Folder — the full walkthrough
How to Use a Saved Order for Your Media in MarketScale — reuse your brief
How to Create Alternate Versions of Your Video in Different Sizes or Formats — resizes and recuts
How to Fill Out the Edit Request Form — what each field does