Open Link Media Requests are a crowdsourcing tool in Studio. They let you gather content from anyone — even people outside your known network — by sharing a unique link.
Why Should I Use Open Link Requests?
Open Links are perfect for large-scale community engagement — when you want to invite a wide range of voices and don’t know exactly who might respond.
MarketScale partners typically use Open Links for:
Customer testimonials and feedback
Collecting media at conferences, tradeshows, exhibitions
Large-scale company culture initiatives
Education and training
Research and surveys
(Note: If you're sending a Media Request to colleagues or guests, use the standard Media Request.)
How to Create an Open Link
Begin by navigating to your home feed. Then, open the Request tool.
When prompted to Choose a request type, select External Open Link.
From there, simply follow the prompts to:
Add the request to a folder
Write your own prompt (or pick a template)
Now, you must choose an approver. When in doubt, choose yourself!
To finish creating your Open Link, all you need to do is click the Submit icon located at the bottom.
Congratulations! You’ve successfully created your Open Link!
A confirmation modal should appear on your screen, showing that the link is ready. From here, simply click the Copy open link button in the bottom-right corner to add it to your clipboard and start sharing.
To track your Open Link request and responses, make your way to the Sent Box in your inbox. From the Sent Box, you can re-copy the link to your Open Link, edit the folders, and view any responses. Here is a direct link to your Sent Box.
How Do Open Links Work from the User Perspective?
Here’s the link we created in the first section. Use it to follow along — the experience will look slightly different depending on whether you already have a MarketScale account and if you’re logged in.
If you’re logged in to MarketScale when you click the Open Link:
A modal window will appear showing:
The name of the person who created the request
The prompt(s) you’re being asked to respond to
Options to Record or Upload media
From there, simply choose how you’d like to respond and submit your media — quick and easy.
If you have a MarketScale account but aren’t logged in when you click the Open Link:
A modal window will appear showing:
The name of the person who created the request
The prompt(s) you’re being asked to respond to
A field to enter your email address for the next steps
Enter the email address linked to your MarketScale account and click Continue. (Be sure to use your MarketScale email so you can access the request through your profile!)
You’ll then be prompted to log in with your password — after which the request modal will appear and you can record or upload your response.
If you don't have a MarketScale account when you click the Open Link, a modal window will appear showing:
The person who created the request
The prompt(s)
A prompt to input your email address for the next steps
Type in your email address and click Continue.
Now, a new modal will appear asking you for your first and last names. To continue, fill them in and click Submit. As a first-time MarketScale user, you'll also have to accept our Terms of Service and Privacy Policy.
Once you fill in the blanks, you'll be prompted to Create Media. Then, all you need to do is Record or Upload your response!
No matter how you access an Open Link — whether logged in, logging in, or creating a new account — the process is quick and intuitive. Within a few clicks, you’ll be able to record or upload your media and share your perspective.
So go ahead — click that link, add your voice, and be a part of the story. Creating and contributing have never been easier!