How to Submit a Chat Request with MarketScale

Modified on Sun, 14 May 2023 at 03:12 PM

MarketScale offers multiple options to submit a chat request, ensuring a convenient user experience whenever you need assistance with the platform or have any questions related to MarketScale. This article provides step-by-step guidance on how to submit a chat request with MarketScale, outlining two available options for users to choose from. Whether you prefer using the chatbot within the Studio platform or reaching out via SMS text, MarketScale is ready to provide prompt support. 

Option 1) Chatbot in Studio

MarketScale offers a chatbot feature within the Studio platform. Follow these steps to submit a chat request:

• While using the platform, locate the chatbot icon in the lower right corner of the page.

• During the hours of 7am CT to 7pm CT, live tech support is available to assist you with any platform-related questions or any other inquiries related to MarketScale.

Option 2) MarketScale SMS Text 

For an additional channel of communication, you can reach out to MarketScale via SMS text. Simply follow these steps: 

• Open your messaging app on your mobile device.

• Compose a new text message to 214-216-4192, which is the dedicated MarketScale SMS text number.

• Use this convenient option to ask questions or seek assistance from the MarketScale team whenever needed. Consider it your personal concierge for all things MarketScale.

Submitting a chat request with MarketScale is a seamless process designed to provide users with prompt assistance and support. Whether you choose to utilize the chatbot within the Studio platform or prefer the convenience of SMS text communication, MarketScale is committed to helping you with any platform-related queries or general inquiries. 

By leveraging these chat options, users can receive timely and helpful responses from the MarketScale support team. Feel confident in reaching out whenever you need assistance, as MarketScale is dedicated to ensuring a smooth and efficient user experience.

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