Why: Reduces support volume and empowers users to resolve issues independently.
Who:
Support Team
Product Engineers for complex troubleshooting
Expert Customers to share real-life solutions
How (Studio Features):
Media Requests: Target power users for best-practice solutions.
Open Links: Encourage community-driven “fixes” or tips.
Creative Ideas:
Compile short “30-second fixes” into a dynamic support library.
Gamify “submit your tip” campaigns with badges or credits for top contributors.
Host a monthly “support Q&A” show using the Recorded Conversation Room.
Success Metrics:
Ticket deflection, average resolution time, customer satisfaction scores.