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Understanding "Media Conversion in Progress" Messages

Processing hiccup? No worries! Your media is safe and our team can get it displaying properly in minutes.

Updated today

What You're Seeing

If you notice a "Media Conversion in Progress" wheel that continues spinning for an extended period when trying to view media on our platform, this is a normal technical process that occasionally needs assistance.

Why This Happens

  • Our platform compresses large media files to make viewing smoother and more efficient

  • This background conversion occasionally needs to be restarted

  • Rest assured, your original file is safely stored in our system

How to Get Help

If you encounter this issue, you have several options:

Contact Us Via Live Chat

  • Our team can quickly restart the conversion process for you

  • This is often the fastest way to resolve the issue

  • Start a live chat in the bottom right of any page on MarketScale and ask for human support

Email Support

  • Send a message to [email protected]

  • Include a link to the media that's experiencing the conversion issue

  • Our team will restart the process and notify you when it's complete

Reach Out to Your MarketScale Coach

  • Your dedicated coach can assist with this and any other platform questions

  • They can coordinate with our technical team to resolve the issue

While You Wait

  • You can continue to use all other platform functions

  • All your comments, approvals, and other actions will be properly applied once the conversion completes

We're Here to Help

These occasional technical hiccups are normal with media processing. Our support team is ready to help ensure you can access your content quickly and continue your workflows without significant interruption. If you have any other questions about our platform, please don't hesitate to reach out!

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