Troubleshooting
Having trouble with a tool or a feature? Check here!
8 articles
Troubleshooting Record MediaCan't join the room? Camera or mic acting up? Don't panic. Use this checklist to fix connection issues, browser permissions, and device settings fast. Get unstuck and start recording in…
How to Use the "Email sign-in code" Option to Log into MarketScaleIf you have a MarketScale account, but you're having trouble logging in with your password or other accounts like Microsoft, email a code!
Understanding "Media Conversion in Progress" MessagesMedia stuck on “Media Conversion in Progress”? Learn why files get stuck, how conversion works, and the fastest ways to get it restarted. Safe uploads, quick fixes, and simple steps…
Troubleshooting Email Notifications from MarketScaleNot getting our emails? Let’s fix it fast. Follow these simple steps.
Troubleshooting "CSRF Token Mismatch" ErrorSeeing a "CSRF Token mismatch" error? It's just your browser and our server getting briefly out of sync. Here’s how to fix it—fast.
Troubleshooting Audio Playback on MarketScaleEasy guide for fixing silent audio for videos in MarketScale. Covers quick checks, browser issues, and file-specific problems so you can spot what’s wrong fast and know when to send…
Troubleshooting Video UploadUse these quick tips to get your video in the system. No fuss, no delays, just instant uploads.
Advanced Troubleshooting: Camera & Switcher SetupsTroubleshoot DSLR, ATEM, and capture card connection issues. Covers browser handshakes, resolution mismatches, background app conflicts, and cabling. Use this 5-step checklist to fix your setup and get your pro…