How Can I Manage and Troubleshoot Email Notifications for Completed Video Edits in MarketScale?
Email notifications are a crucial part of staying updated on project progress in MarketScale. If you're not receiving notifications about completed video edits or need help managing your settings, follow the steps below to resolve the issue and set up your preferences correctly.
Turn on the right alerts
Go to your Notification Center (click here) and toggle on the specific alerts you need (e.g., “Media Requests,” “Content Ready for Approval”).
Access Your Profile: Log in to your MarketScale account and click your profile icon in the top right.
Open Notification Center: Select "Edit Profile" and navigate to the "Notification Center."
Customize Your Preferences: Choose the types of notifications, such as emails on completed video edits, that you would like to receive.
Hunt down our emails in your inbox
Search for our senders, [email protected] and [email protected]
Check all Gmail tabs (Primary, Social, Promotions) or similar folders in other services.
Look in Spam/Junk/Clutter. If you find us there, mark the message “Not Spam” or move it to your Inbox.
In your email settings, look for filters or rules that auto-delete or move unknown senders. If you see filters catching our messages, disable or tweak them so our emails land in your Inbox
Send a quick test
Trigger a basic notification like sending a media request to a teammate or an alternate email address
Confirm there’s no company-wide block
Some IT teams block entire categories (e.g., “bulk emails”)
Have IT verify that no firewall or email gateway is stopping messages from
studio.marketscale.comor our IP
Whitelist us in your company’s system—and in your own client
Ask IT to add
studio.marketscale.comand [email protected] to the safe-senders list on your mail gateway (Proofpoint, Mimecast, etc.)In your personal email client (Outlook, Gmail, etc.), mark us as “Trusted” or add us to your Contacts so your client won’t filter us out
Share details with IT if it’s still not working
Include the exact date/time (with time zone) when the test email was sent
Include the “From” address and subject line you didn’t receive
Attach a screenshot or snippet from our delivery logs showing “250 OK,” so they know it left our side
Note that you’ve checked Spam/Junk and turned on alerts