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FAQ: Do I Need Consent from Users Who Send Media in MarketScale?

Learn how consent works on MarketScale. This FAQ explains how users agree to Terms and Privacy Policy when submitting media, and how Surveys let you add custom Terms & Conditions for faster, compliant, and flexible content collection.

Updated yesterday

Short answer: No extra steps needed.

Every submission on MarketScale includes built-in consent. At a minimum Users agree to our Terms of Service and Privacy Policy automatically when they continue to submit content. You can also customize your T&Cs if you send a Survey.


How It Works

Creating the Content
When someone receives a Survey, the link takes them to a landing page showing what’s being asked. Otherwise, this flow will trigger the first time the User creates content on MarketScale for your channel.

Seeing the Terms
Before they record, upload, or submit, they’ll see this message:

“By continuing, you agree to MarketScale’s Terms of Service and Privacy Policy.”

Both are linked so anyone can review them instantly before continuing.

Giving Consent
Checking the box and submitting a response counts as consent. No hidden checkboxes, no surprise fine print. Just clear, built-in transparency.


What’s New: Custom Terms for Surveys

If you’re using Surveys, you can now add your own Terms and Conditions.


Here’s how it works:

  • In Survey Settings, add Custom Terms and Conditions to the text field.

  • When respondents open the survey, they’ll see your custom terms instead of the standard MarketScale ones.

  • The user must agree to those before submitting.

This means you can collect content under your own legal framework without needing a developer or lawyer on call. Fast, flexible, and fully self-serve.


Common Questions

What if I skip reading the Terms?
Submitting still counts as consent, but the links are always there if you want to read the full policies.

Do custom terms replace MarketScale’s Terms?
Yes, if you add custom terms in a survey, those override the defaults for that specific survey. Otherwise, the standard MarketScale Terms of Service and Privacy Policy apply.

Can I see the full policies first?
Always. They’re hyperlinked anywhere you’re asked to consent.

Who do I contact if I have questions?
You can reach us anytime:
📧 [email protected]
💬 Or use the live chat bubble in the bottom-right corner of any MarketScale page (faster)


Bottom line:
Consent on MarketScale is simple, instant, and built-in—and now with Surveys, it’s flexible enough for your own legal needs too.

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