Why: Strengthen bonds by showing genuine gratitude to your customers—make them feel part of your brand story.
Who:
Long-Term Customers
Account Managers and Customer Success teams
Partners who jointly serve these customers
How (Studio Features):
Open Links: Invite customers to share success or milestone videos.
Video Recording: Internal teams can record personalized “thank you” messages to top accounts.
Creative Ideas:
A “Virtual Thank-You Wall” featuring short clips from both sides (customers and staff).
Send small “surprise & delight” gift boxes, capturing unboxing reactions in Studio.
Roll out a “customer hall of fame” docu-series, each episode featuring one loyal customer.
Success Metrics:
Renewals, references/referrals, social media gratitude posts.