Frequently Asked Questions (FAQ) for Uploading Content
Is there a file size limit?
Yes—each upload session caps at 10 GB. If your file exceeds the limit, consider breaking large footage into smaller chunks or check out our Handling Large File Uploads.
How many files can I upload at once?
Up to 100 files per media card. Group related clips, images, and audio into one upload to keep everything organized and instantly accessible in your portal. Use Folders to batch multiple uploads.
How do I add media from Dropbox or Box?
Under Media, hit the Dropbox or Box button. Log in if prompted, navigate to your folder, and select files—no downloads or re-uploads needed. It’s a seamless, on-demand way to bring cloud assets into MarketScale.
What’s the “Add to folders” option?
Folders help you keep media organized. After you title your upload, click Add to folder +, pick an existing folder (or create a new one), and your files automatically land under that folder. You’ll find everything in one scalable folder view—no more hunting. Ensure that media files are assigned to folders when required, as missing folder assignments can result in upload errors.
How do I select an approver?
Scroll down to Select approver, click the person you want to review your media, then hit Start upload. Your approver will receive an instant notification once your files finish uploading.
How long will it take to upload?
Upload speed depends on file size and your internet connection. Small clips often finish instantly; large videos (within the 10 GB cap) can take several minutes, or longer. Don’t close your browser—wait for the “Upload confirmed” message.
My upload failed—what now?
First, check these common causes:
File size and type: Ensure your file is under the size limit and in an acceptable format.
Missing required fields: Make sure you've completed all necessary metadata fields, including tags and folder assignments, if applicable. If everything seems correct, try again: click Upload and reselect your files. Still stuck? It's probably your internet connection. Try a speed test, you should have at least 15mbps upload. Start a live chat with us if you need assistance; we’ll troubleshoot fast.
Where do my files go after uploading?
Your media lands in the Inbox for approval, and then your Dashboard and any folders you chose.
Can I edit my title after uploading?
Yes—navigate to the media card in your portal, click the Edit icon, and update title. It’s flexible enough to keep your workflow smooth.