Tradeshows, team outings, site visits—most videos get shot offsite. With Upload, you can instantly drop them into your portal.
Log in & click Upload
After logging in, hit Upload in the toolbar. No extra menus, no gimmicks—just a straightforward, self-serve uploader.
Fill in the basics
Title: Give your media a clear name so you can find it later.
Add files: Click Add files or drag and drop up to 100 files at once—MP4, MOV, MKV, WEBM, MP3, WAV, JPG, PNG, HEIC, HEIF, BMP.
Folder: Drop your uploads into an existing folder (or create a new one) so everything stays organized.
Approver: Select who needs to sign off, if required.
Start upload: Hit the button in the bottom right and let it rip.
Be patient (but it’s worth it)
Uploading can take time—especially large files up to 10GB per submission. Don’t close your browser until you see the “Uploaded” confirmation.
Group related assets in one media card
Since you can attach up to 100 files, this is a no-frills way to bundle photos, videos, and audio together. Use folders to instantly find all assets under one roof.
Need to handle files bigger than 10 GB?
Check out Handling Large File Uploads for on-demand tips on splitting, compressing, or using alternative methods to get your massive files into MarketScale.
Upload via Box & Dropbox
No need to download files just to re-upload—link your Box or Dropbox account and bring content in with zero hassle. In Upload, click “From Cloud,” pick your Box or Dropbox folder, and drag files straight into the portal. It’s a turnkey, self-serve way to keep all your assets organized without extra steps.
Tips for Successful File Management
Double-check file type & size before you click Upload—no surprises mid-transfer.
Use clear, descriptive file names (e.g.
ProductLaunch_SocialCut1.mov) so reviewers know what they’re looking at without digging.Group related assets: If you have multiple edits, bundle them in a folder. MarketScale let you handle dozens of files in one media card.
Stay patient but proactive: Very large files can still take time, depending on your connection. If your Upload stalls, check your network and retry.
Frequently Asked Questions (FAQ)
What file types can I upload?
You can upload video (MP4, M4V, MOV, MKV, WEBM, AVI), audio (MP3, M4A, WAV), and images (JPEG, JPG, PNG, GIF, BMP, HEIC, HEIF). Check the Upload window for the most up-to-date files accepted.
Just click Browse Files, drag-and-drop, or tap Dropbox/Box to pull from the cloud—easy and turnkey.
Is there a file size limit?Yes—each upload session caps at 10 GB. If your file exceeds the limit, consider breaking large footage into smaller chunks or check out our Handling Large File Uploads.
How many files can I upload at once?
Up to 100 files per media card. Group related clips, images, and audio into one upload to keep everything organized and instantly accessible in your portal. Use Folders to batch multiple uploads.
How do I add media from Dropbox or Box?
Under Media, hit the Dropbox or Box button. Log in if prompted, navigate to your folder, and select files—no downloads or re-uploads needed. It’s a seamless, on-demand way to bring cloud assets into MarketScale.
What’s the “Add to folders” option?
Folders help you keep media organized. After you title your upload, click Add to folder +, pick an existing folder (or create a new one), and your files automatically land under that folder. You’ll find everything in one scalable folder view—no more hunting. Ensure that media files are assigned to folders when required, as missing folder assignments can result in upload errors.
How do I select an approver?
Scroll down to Select approver, click the person you want to review your media, then hit Start upload. Your approver will receive an instant notification once your files finish uploading.
How long will it take to upload?
Upload speed depends on file size and your internet connection. Small clips often finish instantly; large videos (within the 10 GB cap) can take several minutes, or longer. Don’t close your browser—wait for the “Upload confirmed” message.
My upload failed—what now?
First, check these common causes:
File size and type: Ensure your file is under the size limit and in an acceptable format.
Missing required fields: Make sure you've completed all necessary metadata fields, including tags and folder assignments, if applicable. If everything seems correct, try again: click Upload and reselect your files. Still stuck? It's probably your internet connection. Try a speed test, you should have at least 15mbps upload. Start a live chat with us if you need assistance; we’ll troubleshoot fast.
Where do my files go after uploading?
Your media lands in the Inbox for approval, and then your Dashboard and any folders you chose.
Can I edit my title after uploading?
Yes—navigate to the media card in your portal, click the Edit icon, and update title. It’s flexible enough to keep your workflow smooth.
Need more help? Reach out to your MarketScale lead or drop us a line via live chat or at [email protected].