MarketScale Studio 101
Get familiar with the basics of the platform.
11 articles
Home Page Tools & FeaturesGet a fast, simple tour of the MarketScale Studio home page. Get the lay of the land: Inbox, Tasks, where to find features. Learn the tools: Upload, Record Media, Surveys,…
Profile Dropdown Tools & FeaturesClicking your profile icon opens up a whole suite of tools. Here's a quick overview of each one and how they work.
VIP Guest, Member, and Admin: Understanding Your Channel’s User Roles and Access LevelsMarketScale has three simple roles: VIP Guest, Standard, and Admin. Use this guide to assign the right permissions so your team can scale.
Inviting & Adding Users to Your ChannelThere's no UGC without creators! Here's how you add new Users to the platform.
How to Upload Media to Your ChannelLearn how to upload videos, audio, and images to MarketScale, fast and self-serve. This guide covers file limits, cloud uploads, mobile workflows, organizing folders, raw footage handling, and how to…
Groups: How to Organize Your Teams and Filter the Home Feed with GroupsGroups in MarketScale Studio help you filter content, organize projects, and streamline collaboration with public or private hubs for your team.
What is the Media Studio?Turn raw footage into assets. Fast. Media Studio handles proofing, professional edits, AI writing, and translations in one place. Use Saved Orders for brand consistency and Docs for collaboration. Replace…
When do videos leave the video status view?Videos auto-complete after 14 days, or you can manually complete them anytime to clear your status view.
How do I control the logo that appears on my public request forms?The logo on public request forms is controlled by your Channel branding settings, not Brand Books.
Videos from my phone's photo library don't appear after I select themIf videos from your phone's photo library don't appear after selection, it's usually a browser permission issue. Here's how to fix it.
How do I add subtitles to a video in MarketScale Studio?Add subtitles to any video in MarketScale Studio, in the same language as the audio, or translated into another language, using the built-in AI transcription and translation tools.